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ITS Service Management

ITS Service Management

 

 

We are committed to educating and supporting our customers, and one another.

The Service Management team provides ITS with support for managing the end-to-end delivery of IT services to customers including change management, problem and incident management, asset management, and knowledge management.

 

 

ITS Service Management Self Help
Change Management
Change Management Scope Examples
Change Request Form - Detailed Look
Change Risk Assessment Value (RAV) Calculator
Creating a Reserved Maintenance Window
ITS Change Management Knowledge Base
Post Implementation Review (PIR)
Incident Management
Create an Outage Record on Alerts & Outages Service Portal
IT Alerts and Outages Process
Service Catalog Management
IT Service Catalog Structure
Service Catalog and Request Management Knowledge Base
  • ITS Service Management Website

    The ITS Service Management website provides access to documentation, training resources, newsletters, reports and information on upcoming projects.

    Available to:Faculty and Staff
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  • Contact ITS Service Management Team

    Please use this form to submit feedback and general questions for the ITS Service Management Team.

    Available to:Faculty and Staff
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    Cost

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    Service Level Objectives

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